TERMS AND CONDITIONS

Welcome to SOLACE. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

In these Terms and Conditions, the terms “SOLACE”, “we”, “us” and “our” refer to SOLACE. The terms “you” and “your” refer to the customer or visitor to our website.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

SOLACE operates an online store offering products for customers to browse and purchase.

For questions, support or enquiries regarding these Terms and Conditions, please contact us at:

Email: info@solacedk.com

These Terms and Conditions apply to all users of our website, including browsers, customers and other visitors.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree not to use our website for any unlawful purpose or in a way that could damage, disrupt or interfere with the operation of our website or services.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, colours and appearances may vary slightly depending on your screen, device settings or lighting conditions.

All products are subject to availability. We reserve the right to discontinue products or update product information where necessary.

Nothing in this section affects your statutory rights if a product is faulty, not as described or otherwise fails to meet applicable legal requirements.

4. Prices and Payments

All product prices are displayed on our website at the time of purchase.

Any applicable delivery charges, taxes or additional costs will be displayed during checkout where required.

We reserve the right to correct pricing or listing errors before accepting an order. If an error affects an order you have placed, we will contact you and explain the available options before proceeding.

Payment must be completed using one of the payment methods offered at checkout.

By submitting an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraudulent activity, payment issues, stock availability problems or material pricing errors.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

You are responsible for ensuring that your delivery address and contact details are correct when placing your order.

6. Order Processing and Delivery

Our estimated order processing time is 1–3 business days.

Our estimated delivery time is 7–10 business days, following the applicable processing period.

These timeframes are estimates and may vary depending on the destination, courier, customs procedures, public holidays or circumstances outside our reasonable control.

We will make reasonable efforts to deliver your order within the estimated timeframe and communicate significant delays where appropriate.

You are responsible for providing accurate delivery information. Please contact us promptly if you notice an error in your delivery details.

Nothing in this section excludes any delivery rights or remedies available to you under applicable consumer law.

7. Cancellations and Changes to Orders

If you wish to cancel or change an order, please contact us as soon as possible at info@solacedk.com.

We will make reasonable efforts to accommodate your request if the order has not yet entered processing or dispatch.

Once an order has been dispatched, we may be unable to change or cancel it before delivery. However, this does not affect any statutory cancellation rights you may have.

For eligible online purchases delivered to UK consumers, statutory cancellation rights generally allow cancellation within 14 days of receiving the goods, subject to applicable exceptions and requirements.

Further information will be available in our Refund and Returns Policy.

8. Returns, Refunds and Our 30-Day Money-Back Guarantee

SOLACE offers a 30-day money-back guarantee, subject to the applicable terms of our Refund and Returns Policy.

To request a return or refund, please contact info@solacedk.com with your order number and details of your request.

We will provide instructions on the applicable return procedure.

Where a refund has been approved, the amount will generally be returned to the original payment method.

Please allow up to 10 days for the refunded amount to appear in your bank account, depending on your payment provider and bank processing times.

This processing estimate does not extend any statutory refund deadline that applies to your purchase.

Our 30-day money-back guarantee is an additional customer benefit and does not replace or limit your statutory rights.

9. Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty or different from what you ordered, please contact info@solacedk.com as soon as reasonably possible.

Please include your order number, a description of the issue and, where helpful, photographs of the product or packaging.

We will assess the issue and explain the available options in accordance with applicable law.

Nothing in these Terms and Conditions limits your legal rights regarding faulty goods, goods that are not as described or products that do not meet the required standards.

10. Intellectual Property

Unless otherwise stated, the content on the SOLACE website, including text, graphics, logos, photographs, product descriptions and design elements, is owned by or licensed to SOLACE.

You may access and use this content for personal, non-commercial purposes relating to browsing and shopping on our website.

You must not reproduce, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors and delivery providers.

These services may operate under their own terms and privacy policies.

SOLACE is not responsible for the content or policies of independent third-party websites. This does not exclude any responsibility we may have under applicable law for services used to fulfil your order.

12. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these Terms and Conditions limits your statutory consumer rights or excludes liability for matters that cannot legally be excluded or limited.

Subject to the foregoing, SOLACE shall not be responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control, where such limitation is permitted by law.

13. Privacy and Personal Information

We collect and process personal information in connection with operating our website, processing orders, arranging delivery, providing customer support and meeting our legal obligations.

Our handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that you have been directed to review our Privacy Policy. Any consent required by applicable data protection law will be obtained separately where necessary.

14. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights or alter contractual obligations in a way that is prohibited by applicable law.

We recommend reviewing this page periodically.

15. Governing Law

These Terms and Conditions are subject to the laws applicable to the relevant transaction and customer.

Where you are a consumer, nothing in this section removes any mandatory consumer protections or rights to bring proceedings available to you under applicable law.

16. Contact Us

If you have any questions about these Terms and Conditions, an order or a product purchased from SOLACE, please contact us:

SOLACE Customer Support

Email: info@solacedk.com

We aim to respond to customer enquiries as promptly as reasonably possible.

Thank you for choosing SOLACE.